Your happiness with your new furniture and decor is our top priority, which is why we stand behind every item we sell with our 30-day satisfaction guarantee. This means for every purchase you make through Modsy, you’ll have 30 days (from the day you receive your items) to get to know your new pieces and, if they don’t work out, return them for a full refund of the original merchandise value. You can also cancel any order you place through Modsy within 24 hours—no matter the brand—and receive a full refund. Made-to-order products? We offer a 48-hour grace period where you can make changes or cancel your order free of charge.
Please find the following topics listed in order and covered in detail below:
Modsy stands behind every brand we sell with our 30-day satisfaction guarantee policy. You can return eligible products within 30 days of the date of delivery for a refund, minus any shipping or restocking fees (details below). Modsy’s 30-day guarantee applies to every brand we sell, even if that brand offers a shorter return window. We also honor extended return timelines for any brand that offers them, like Crate&Barrel, CB2, and Joybird.
When making a return, you must return products in their original condition. We’ll provide the shipping label but not the return packaging, so we recommend you keep the original packaging until you’re sure the item is a keeper! There is a 15% restocking fee when returning rugs, and you’ll need to re-roll and return them in the original packaging.
The following products are not eligible for returns:
You can cancel any Modsy order within 24 hours without penalty. After that, we will do our best to accommodate your request, but a cancellation may not be possible if the product has already shipped. Once a product has shipped, you can no longer cancel the order—but you can return them, as outlined in our return policy.
When you purchase a piece of furniture that’s made-to-order, it means that the item is manufactured just for you. In other words, the product does not exist until you purchase it. Because of this, the cancellation, return, and order change policies for made-to-order products are a bit different than those for regularly stocked products. When you purchase a made-to-order product through Modsy, you’ll have 24 hours to make changes or cancel your order, free of charge. After 24 hours, cancellations and returns of made-to-order products are not possible, except as detailed below.
Three brands in the Modsy catalog that sell exclusively made-to-order furniture—Ravine Home, Joybird, and Interior Define—have additional policies for returns, cancellations, and order changes.
As a Modsy-exclusive brand, we’re proud to stand behind all Ravine Home products with a 60-day risk-free trial. That means, you have 60 days to get to know your new piece and, if it doesn’t work out, return it for a refund.
All Joybird products are made-to-order just for you, and Modsy honors all of Joybird’s policies on cancellations, returns, and exchanges.
All Interior Define products are made-to-order just for you, and Modsy honors all of Interior Define’s policies on modifications, cancellations, and returns.