Shipping

With Modsy’s single, streamlined checkout, you have the ability to place one order with products from many brands. If your order contains products from different brands, the shipping methods and fees will vary. The shipping method and fees for your order will be calculated based on your location, the size and weight of the products in your order, and the individual brand’s policies. Each product will ship directly from that brand’s warehouse to you.

Products are generally delivered in two ways, depending on the product:

  1. Standard Ground Delivery: Smaller products like pillows, bedding, and decor will ship via standard ground delivery. This means they can be shipped in a box through carriers like USPS, UPS, and FedEx and will be delivered directly to your home.
  2. Freight Truck Delivery: Most large furniture pieces and other large, heavy, or bulky products are delivered via freight truck delivery.

Please find the following topics listed in order and covered in detail below:

 

Shipping for Modsy-Exclusive & Curated Brands

Modsy-curated brands
are our favorite trade partners that are only available to the design community—which, as a Modsy customer, includes you! This catalog of brands is curated by our in-house team of industry experts to ensure you have access to hundreds of high-quality pieces in a range of styles. Popular brands in this category include Tanjore, Scout Home, and Loloi.
Ravine Home, our Modsy-exclusive brand, also follows the same shipping policies.

Standard Ground Delivery by FedEx

  • Smaller products like bedding, pillows, decorative accessories, and baskets will be delivered via FedEx and are subject to FedEx delivery and processing charges. (Generally, the cost is 10% of the purchase price.) We cannot send these small products by freight truck delivery.
  • Once shipped, most standard ground deliveries arrive within 3-7 business days after the ship date. 
  • After you place your order, we’ll send you the shipment tracking information so you can know when to expect your new items to arrive.

Freight Truck Delivery with White Glove Service

We charge a fixed rate for products that are delivered by freight truck when they are too large, heavy, fragile, or difficult to ship via standard ground.

  • White glove delivery is included with freight truck delivery for most items. This includes placement in your home wherever you’d like, assembly, and removal of packaging. Rugs, mirrors, art, and lighting are delivered by freight truck but do not include white glove service.
  • Shipping fees for freight truck deliveries are fixed rate and depend on the price of your purchases. These shipping rates are calculated per item, not your order total. 
  • Freight truck delivery is only available in the contiguous 48 states. If you’re designing a space in Alaska or Hawaii, ask your designer for help picking products that can be shipped to you!
Product Price Fixed Shipping Rate
$449 or less $99
$450–999 $129
$1,000 or more $199

Timelines for Freight Truck Deliveries

  • In-stock merchandise usually reaches your local freight hub within 2-4 weeks of shipment, though some areas may take longer.
  • Once your order arrives at the delivery hub, you will receive a call, email, and/or text prompting you to schedule your delivery.
  • The freight company will advise you of which specific days of the week are available for your address. (Deliveries are not available on weekends.)
  • If you need to change or cancel a scheduled delivery, be sure to contact the delivery company 3 days before your delivery date to avoid a $35 rescheduling fee.
  • If you miss your delivery, storage and rescheduling fees may apply.
    Drivers will not move or dispose of existing furniture, so please clear the area prior to delivery.
  • Persons accepting delivery must be at least 18 years of age.

Always inspect your products before signing for the delivery. If you see any damage, do not sign for the delivery! Please refuse it and contact us immediately at hello@modsy.com with your order details.

Shipping for Retail Brands

Retail brands include familiar brand names like Crate & Barrel, West Elm, Pottery Barn, and more. When ordering from retail brands through Modsy, products will ship directly from the retailer—and you still get the benefits of Modsy’s one-cart shopping that allows you to shop from multiple brands at once!

Standard Ground Delivery

  • Once shipped, most standard ground deliveries arrive within 3-7 business days.
  • We’ll relay shipping and tracking details to you as soon as we receive them from the retailer.

Freight Truck Delivery

  • Freight truck delivery from retail brands includes threshold, room of choice, and white glove delivery service, depending on what the retailer offers. All of these options involve a delivery truck driver bringing the furniture into your house or apartment. After your order is placed, our Modsy ordering team will relay the exact shipping method to you.
  • We’ll give the delivery carrier your phone number so they can contact you directly to schedule your delivery.

Have Questions About Returns?

See Our Return Policy

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