Looking to work with an interior designer?

For independent design services outside of Modsy see our Designer Directory below. You may reach out to these designers directly to discuss your project and design needs. They will also provide you with information on their design services & next steps. Please note list will continue to be updated over time.
See The Designer Directory

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FAQs

Please take note that Pencil and Pixel, Inc. dba Modsy has ceased operations and Pencil (assignment for the benefit of creditors), LLC (“Assignee”) was assigned the assets on July 6th, 2022.   A General Assignment for the benefit of the creditors (ABC) is sometimes considered an alternative to a federal bankruptcy and in which the company (“Assignor”) transfers all of their assets to a new legal entity (“Assignee”) to maximize the value of the assets and distribute proceeds to creditors. 

If you feel you have a claim for monies due to you, please fill out the attached form and mail to the below Assignee address or fill out a claim form online here:  https://poc.formstack.com/forms/pencil  

Pencil (assignment for the benefit of creditors), LLC 
P.O. Box 530199
Atlanta, Georgia 30353
United States

+1 650 412-2521 Facsimile

Thank you for your patience as we work through this process. 

Your designs will remain in your studio and you will continue to have access to them via your Modsy.com account for the foreseeable future. If or when this changes, we will be sure to let you know.

Online in your studio, you can save your design images offline/outside of the Modsy portal by right clicking on the photos and saving to your computer.

If you are interested in being connected directly with a Modsy Designer outside of the Modsy platform for future work, please check out our Designer Directory.

If you have already received a design and would like to purchase those items, here are some suggestions:

  • For retail items such as Wayfair, West Elm, Crate & Barrel/CB2, and Pottery Barn, you should be able to search for those items directly on the retailer websites.
  • For non-retail vendor items, doing a reverse google image search of a picture of the item should bring up other websites that carry it. 
  • FYI Wayfair carries many of the brands that Modsy carried, under different names. 

In addition, for items that we have a direct purchase link for, we have linked out on the product description page on Modsy.com. If we have a direct link to purchase an item, you can click the button “View Product Details” and it will take you to the site where you can purchase the product.

Although we will not be able to accept any new purchase requests at this time, we will be working to fulfill existing merchandise orders.

In some instances we will be able to return or cancel items for direct retailer store credit (ie Wayfair or West Elm), but some of our direct vendor items will not be able to be returned or canceled. Please email us at hello@modsy.com to inquire about your return and cancellation options.

If you have a problem with an existing order, please email hello@modsy.com and someone will assist you.

Someone should be in touch with you regarding your open issue, however, you can reply to the last email you received from the agent you were working with at any time to request an update. We are working hard to get back to everyone and appreciate your patience as we work through a backlog of tickets due to very high volumes.